Help and FAQ
Quick answers to the questions players and parents ask most. Can't find yours? Send us a message.
What football boots should I buy for my position?
Goalkeepers need boots that grip for quick sideways pushes. Defenders want a tough toe and stable base. Midfielders want light boots with a soft touch. Attackers want the lightest boots with a clean striking area. Use our kit builder to get a full set for your position.
What size football boots should a child get?
Measure the foot in centimetres from heel to longest toe, then use our size guide. Leave about 1 cm of room at the toe for growing feet.
Do you ship to New Zealand and worldwide?
Yes. We deliver to New Zealand, Australia, the UK, Europe, North America and most other countries. Delivery is free on orders over NZ$150.
How long does delivery take?
Most orders arrive in 5 to 14 working days depending on where you live. You'll get a tracking link by email.
Can I swap my gear if it doesn't fit?
Yes. Size swaps are free within 30 days if the gear is clean and unworn outside. Contact us with your order number.
What is the difference between Junior, Student, Club and Pro gear?
Junior gear is for ages 5 to 11, Student gear is for school teams and training, Club gear lasts a full season of weekend matches, and Pro gear is the lightest, top-spec equipment.
Do you give gear to players who can't afford it?
Yes. Every order sends a ball to a grassroots club, and you can choose to give extra gear on our Give page.
How do I contact Pitchside?
Use the form on our contact page. We reply within 2 working days.
Message us
We reply within 2 working days.
📦Where's my order?
Check delivery times and how tracking works.
📏Size guide
Boots, gloves, guards and jerseys.
Our promise
Be kind, reply fast, fix problems properly. If something goes wrong, we'll make it right.